Princess Cruises
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Rancid food and unhappy staff. How the mighty have fallen!
2 stars because there were some bright stars in the crew, but our trip on the Sky Princess was so disappointing. Rancid chicken on the first night was not a great start. Sauce which was off on another night. Food was nothing I couldn't prepare at home and I am no great cook. Many of the staff were unhappy and surly. The job satisfaction wasn't there at all. I watched the wait staff in the market place rushing to get away from a woman choking on her food. The guests family had to ask for a glass of water. That should have been automatic. The cabin was nice enough and the ship is beautiful on the inside. It was clean and fresh as the ship is fairly new. Norway was as exceptional as always. After paying our bill at reception the night before disembarkation, we were very surprised to find hundred of £'s of charges on my credit card. You cannot speak to a representative on the phone, only email, but there is a 2 week wait for anyone to even acknowledge receipt of the email. Having put comments on their Twitter page, I have had the charges removed, but no contact to apologise, no desire to hear what problems we had on the ship. If they don't start learning from their mistakes, how can Princess get their good name back? They were a highly respected cruise line. Now they appear to not give a damn about their passengers of staff.