Michaels Stores
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Don't order online!
Placed an order on Sept 29th. Received a shipping confirmation on the same day saying my order was on its way. Checked the tracking # today, 5 days later, & it's still only label created so they out and out lied and never shipped it. I contacted customer service and explained my order was time sensitive, and that I needed to cancel my order and get a refund so I could try to find replacements locally. They refused to cancel or do anything at all because "a label was created", & are forcing me to wait 4-6 business days in case I receive my order, which is impossible because they haven't even shipped it out yet. I'm a small business owner & don't have excess funds to be throwing around to cover for a big business like Michael's ineptness and dishonesty.