Marriott Vacation Club
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Charging to change/cancel when death in family
I purchased the Encore package with Marriott Vacation Club during a presentation a while back because I was promised I could use it anytime, anywhere as long as booked in advance. There is no online tool to look at the properties, and you must choose every detail while on the phone with a rep. I was originally booked at a hotel that was not even the hotel I expected, and the presentation was at an alternate location. I then changed this as it would not work, which I had to pay $100 for. Fast forward, and I we have a reservation coming up for Dec 12-16. We had a death in the family this week, and I wanted to simply push the dates or have the credit to use later, but I was told I would have to pay another $100. When I asked if the fact that a family member passed away was considered at all to not have to pay AGAIN, I was told it was too soon and I still would be charged to cancel. I am sorry I cannot control when someone passes away, but this is absolutely bad business practice. In addition, I am lifetime platinum elite with Marriott, and have used the brand for many years of work travel. I will take this as a sign to switch brands.