Southwest Airlines
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Terrible Customer Care
I am usually reluctant to write reviews because consumer facing business is difficult. But Southwest Airlines is a miserable experience top to bottom, especially with all forms of phone support. Customer care treated me with extreme rudeness and then outright hostility when I was unable to change my password that appeared in a data breach of their services. Ultimately, after being yelled at I was hung up on. I called back and not one but two customer care reps were unable to find a record of the call or the email I was sent from their system. The website is a relic with subpar performance and security. No one seems to care. I can only assume this level of mediocrity extends to all services including the safety of air travel. Years ago, SW was a great company, but they are stuck in the past and it's reflected across the board. I can't say I'll never travel SW especially for short hops, but they will be the absolute last resort.