Home Repair Network Limited
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The non caring company
This is a further update to my ongoing story following storm damage last December. It is now 55 weeks since the damage occurred. As reported before it took HRNL nine weeks to agree a hole in the roof needing repair. By this time two upstairs ceilings and walls had become wet and part of the ceilings were falling down. They had been appointed by Aviva to handle the case. HRNL's assessor viewed the property and said there was no damp issue despite water running down the walls. In late June after little response from HRNL I contacted Aviva who arranged for an independent assessor to visit. When he arrived and had taken readings of the walls and ceilings he asked how long it had been like this? When I told them it was seven months the man was horrified. His comment was these walls and ceilings are not damp they are very wet. You should not be living in this house and I will advise Aviva now. Aviva arranged to move us into temporary accommodation whilst repairs were undertaken. The cost of the accommodation, decorating, carpets and other expenses cost Aviva over £20,000 plus the cost of the roof repair. I am still awaiting payment for the electric used running two heavy duty dehumidifiers for seven months and addition heating costs. Aviva asked me not to contact HRNL but to deal with them directly. As to the conservatory claim that was dismissed due to an inaccurate assessors report.It claimed that the roof had been repaired previously when it had not. I patched it to stop water running into the building and damaging electrical equipment. HRNL are not interested and do not respond to emails.