Oceania Cruises
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Bad Service and Racism
Don't bother wasting your money if you are Asian. Our experience was marred by instances of what seemed to be racial bias. It seemed that there was a clear bias in the service, with what appeared to be preferential treatment given to white customers. The buffet line and the ice cream queue were particularly problematic, as we experienced extended wait times and were consistently asked to move behind white customers. Furthermore, our attempts to communicate and request plain water were met with consistent disregard. When we approached the servers to discuss these issues, they often walked away without addressing our concerns. On the day of disembarkment, the toilets were noticeably dirty as well. Overall, our experience was horrible, and would definitely avoid this cruise in the future. This unfortunate experience left us feeling unwelcome and raises serious questions about the training of the staff here and the kind of customers they aim to serve.