Energy Ombudsman
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Service slipped
This was the third time I had complained to the Ombudsman. On the previous two occasions, there was great communication from my case handler, and I never had any problems either calling my case handler and talking to him/her or uploading documents. This time was very different and disappointing. I struggled to get through to anyone on the phone and only once I remember talking to someone. Most of the time I called the line kind of went dead. I must have called over ten times and I also found it impossible to upload my evidence on the portal. The Ombudsman failed to investigate why my energy supplier was manipulating my account and change the billing in my account to why I have three bills for the same month with completely different figures. This is alarming and this is what REALLY needed to be investigated.