Teladoc Health
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Teladoc failed me, and the nurse didn’t even submit my prescription
I had a visit with Kendra Garcia, FNP through Teladoc for a sinus infection I had for 12 days. She clearly told me I needed amoxicillin (with clavulanate), confirmed the exact Walgreens pharmacy in Great Falls Plaza, Sterling VA, and said she would send the prescription over. But when I showed up at the pharmacy two days later — nothing was sent. I checked the Teladoc app, and there was no record of a prescription at all. I called Teladoc customer service, and they were completely useless. They admitted there was no prescription in the system, wouldn’t let me talk to the same nurse again, and told me my only options were to: 1. Pay again to schedule a new visit (even though it was their mistake), or 2. Leave a voicemail for their pharmacy team, with all my personal info, and hope someone gets back to me “eventually.” Unbelievable. I waited two days sick, paid for a visit, got NO prescription, and no help at all. Kendra forgot to submit the medication. Teladoc’s system doesn’t allow follow-up or corrections. Their service is broken and borderline scammy. I’m done with this platform.