Church's Shoes
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Awful Online Service - Stay Away!
Awful Online Service, charged money and did not send order. I ordered a pair of Lynton Loafers today, the online shop was not functioning properly. The Add to Basket button did not work at all on mobile nor on mac desktop. I ended up ordering via their customer service chat. They asked for all my details and then sent me a payment link. I completed the payment, it stated the money was received and the money exited my bank account, yet I received no follow-up confirmations. I asked again the customer service agent after a half hour wait. Then after 15-20 minutes I received an unempathetic reply saying the order did not through and no money has been received. I've sent the payment confirmations from both their site and my bank and received no further response. This seems fraudulent and I advise you to stay away from ordering here. Maybe the in-person stores still hold a sliver of their old service but such a poor result from a once great heritage brand.