Energy Ombudsman
View company profile →
Support companies NOT the consumer
Due to the outcome. Even though the price rate for the fuel was clearly increased in a specific time period by 75% the ombudsman didn’t think that was an issue. When there is that much of an increase, fuel companies as stated by OFGEM are supposed to speak to customers about it in writing prior to increasing especially by that amount. It is the single only month that British Gas did this. Absolutely NO other bill over the years (which is what was asked for to compare) Amoy Ted to this excessive amount. It is absolutely and utterly disgusting and so was your response. You do not support the public you support the fuel companies and why I thought any different I don’t know. The reviews about you speak for themselves. Your refusal to even make British Gas during that time period check that the smart meter was working without me paying £200 was a joke. You also had very poor irregular communication and it was horrendous trying to decipher such a strong Asian accent speaking extremely fast and garbled. Unacceptable and made it more difficult to handle. I also hand to send in documents multiple times when I could view them clearly on my screen. As dodgy as British Gas themselves you are. Why don’t you go and do something more useful in life than let people down like this because you are of no use doing what you are. To anyone who is going away for a time and leaving an empty property - don’t let British Gas or any fuel company know. They will likely tap into the system and massively increase your fees and then say oh we’ve misplaced that month bill and won’t let you have it. The ombudsman did nothing about this and what should have been an average of a £300 bill was £800 - covering a time we weren’t even at the property for weeks! When I asked British Gas on the phone if they were using the Horizon system they said yes. I told the Ombudsman this and again they did NOTHING.