Spreadex Sports
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Disgrace - monopolising sports spread betting
Initially pretty impressed with the setup, but turns out if you do well and make a few quid on sports they either restrict you to minuscule stakes making placing a trade almost pointless, or totally ban you. The best bit, they give you no reason, instead just quoting their terms and conditions which essentially say they can restrict or ban whenever they want without having to give a reason. 'It's a trading decision' is their go to. Their support is decent enough until you start doing well, so I’m sure the positive reviews are warranted from losing/break even accounts. But, if you’re serious about winning be prepared for it to be short lived with these guys, and then for short, rude, totally non helpful customer service. Absolute disgrace, and a prime example of why monopolies are illegal. Fingers crossed their merger with Sporting Index will get overturned allowing punters an actual chance to beat the traders they employ to set the prices. I broke no gambling rules, didn’t cheat, just outperformed their traders for a few weeks and they didn’t like it. I also didn’t even win that much money - about £2k over 2-3 months after roughly breaking even for a year so before that - but apparently that’s all it takes for these clowns to throw a paddy. Tried to setup a new account through Sporting Index and my account got almost immediately deleted without any communication from them. I hope this helps someone. *In response to their reply suggesting I contact customer service*. I did just that via chat, phone, and email multiple times, and all they would say was that my account was being closed due to 'a trading decision'. No other information was given despite my asking multiple times, and when I asked if I could appeal I was told the decision was final. Further update - I attempted to contact customer service again following their reply, but was told 'The Spreadex group of companies have made a business decision to close the account and after a further review, I regret to inform you that decision will still stand.' Again, I didn't cheat or break any rules, they're just referring to their Ts and Cs which basically say they can do what they want when they want. Didn't expect this sort of thing in 2024, and hopefully soon some governing body will step in and sort this shambles