Gin

Sep 19, 2020

Meininger Hotel Amsterdam, poor customer service

We were due to stay at the Meininger Hotel in Amsterdam in April 2020 but due to the pandemic and after asking many times, they let us postpone once. They collected payment over a month before we were due to stay in April without informing us and confirming by email. We rebooked for October 2020. Since then the Netherlands is no longer on the safe corridor for travelling from England so we would not be insured, our flights have been cancelled twice, we have young children and cannot take risks. We have told them about our situation but they will not refund, postpone or even let us transfer to another hotel in their group as a gesture of goodwill. Their emails are abrupt and lacking in good customer care. I would never book with this chain again! Avoid.