Sixt
View company profile →
SIXT you have ruined our holiday
SIXT you have ruined our holiday, I could not have expected to be treated as badly as I have been today. We booked a rental car through SIXT some weeks back and our flights changed (as is common in the current COVID context and something anyone looking to go away can relate to). We arrived 2 hours after the specified time of the booking and waited 1 hour to be served as there was only one member of staff working. When we eventually got to the front of the line the member of staff rudely told us that the reservation had been cancelled as we had been more than one hour late. This is nothing I have ever heard of before and just imagined that it would be the same as trining up to a hotel 1 hour later than the booking. Equally I rent quite a few cars a year and have never heard of this. Surely this would have been the time to highlight this the most to travellers? When I spoke to them they said that they work on live prices which are now four times higher than what we had paid. I imagine this is why they used this technicality in the terms and conditions to sell at a higher price. We were both looking forward to this holiday as it’s been a difficult period for us (and the world for that matter). It was a much needed break. Words cannot express how disappointed I am with SIXT especially in the current context. I thought this was the time where we would all show compassion and humanity the most. Not leave people stranded with no solutions. Please do not send me a generic response asking me to email customer service below. To anyone looking to book with SIXT please be cautious, I am sure this is not the only dubious practise that they use in pursuit of revenue maximisation.