Pelican Water
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Beware the 90 day return!
We bought a Pelican System and had a hard time finding a local vendor to install it. Once we finally got someone out here, they noticed the flow rate of the system was below the requirements of the fire suppression system. Even though our equipment hadn't even been taken out of the boxes, Pelican wouldn't offer a refund. We would have appreciated a return with a restocking fee or anything but they wouldn't budge. Their answer was to buy a second system and run it in parallel. One star rating for terrible customer service, and since I can't use the product, I don't even know how well it works. If you make the mistake we made and go with this company, make absolutely certain you have an installer lined up in advance. Updated review to address Pelican's response: As Pelican noted in the response to my review, they tried to sell us more equipment in order to meet the GPM restriction and run two systems in parallel. However, our installer wouldn't take on that liability in case one system had an issue at a time when the sprinklers needed full flow. In addition, he was the only local contractor (out of 8 that we tried) who actually indicated he could/would install the original system until running into the sprinkler flow problem. This is what caused the 6 month delay in finally getting someone out here to install it. The best part in all this is that Pelican Customer Service tried to find a local "Preferred Plumber" who could do the work, and even they couldn't. I live in an area with ~200k population, and the nearest "Preferred Plumber" they could find to do an install was an hour and a half away. It was clearly implied (by Pelican Customer Service management) that I could look for an unlicensed plumber to do the work "because it's so easy to install, there's just 6 valves to connect". No chance at a refund because I took too long; end of story. Read the replies to these reviews from the company; it's the customer's fault time and time again. So I stand by my original review. Beware the 90 day return window with this company because they are unwavering about this "Policy" and will not provide you a realistic solution (unless you consider buying more equipment or using an unlicensed plumber a realistic solution.)