YÜ
Yü Energy
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Exceptionally lacklustre Customer Care
Exceptionally lacklustre Customer Care Having spent the last four days and countless hours chasing Yu Energy to resolve a simple change of tenancy and reconnection of supply a resolution which was guaranteed to both the landlord and managing agent has yet to materialise. Commercial teams are quote "not customer facing" so not possible to make any contact to resolve issues directly. Its appalling that you can connect to their new sales team in under a minute but it will take the best part of four days to speak to anyone in customer care without refusing to hang up. Having raised two cases with Yu Energys various teams I will be reporting this company to the Energy Ombudsman for further review.