Leaf Home Water Solutions
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Sales and Service NOT on same page.
The salesman, Scott, whom we met with on June 9th told us that the installers who came on June 11th could not remove our old softener but would bring it up from the basement for us. Since my husband and I are both 75, this was important for us. He also indicated that the installers would pipe up the softener as my husband wanted to incorporate a filter we have between it and the well. The installers, Matt (in his late thirties I would guess) and his teenage son, would not bring the old softener up because it still had salt in it, and they had limited materials with them and couldn’t pipe it up as we wanted. Afterwards, when my husband pointed out how easily he could have made the accommodation for the filter, he said he’d misunderstood the request. We were left at the end of it all very frustrated and less than pleased.