Michaels Stores
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Simply the worst customer service
I ordered some Strathmore Drawing paper from them but they send the wrong item. Upon contacting then they assured me that a replacement item was on its way and that the package would include an UPS return label for the wrong item. When I did not receive anything after 3 weeks I contacted them again and was told that I first had to return the wrong item they initially sent me via UPS and that only then would they replace it. My next UPS outlet is located a 275km away. Remember that it is them who sent me the wrong item. I was the one without my drawing paper, the one who wasted time resolving the issue and would be the one driving 275km at my expense to return the 20 some dollars item. Any other business would have replaced the item at no cost or would have at least offered to pay for the costs of returning the item. Me, and many of my friends, have decided that we would never again purchase from this business.