EN
Energy Ombudsman
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Some good, some not so good.
Good. Apart form a clunky website reasonably easy to start the process. A polite and patient person takes charge of the issue and stays in touch, so there is some continuity. Didn't take too long. Not so good. Outcomes! This was about public protection and standards. While I'll get a token payment and cut and paste non apology, I can't see EON Next changing a thing in the coercive and dishonest processes that I experienced.