Fusion Furniture Store
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I’ll keep this factual
I’ll keep this factual. I’m not here to ruin business at this current time due to operational challenges. 1/ Ordered 2 items via Fusion Furniture from a Company called Besp-oak in Coventry. 13th July. Both items were in stock according to their website with a lead time of 20 days for in stock items. 2/ Long delay much longer than stated, got in touch, large item OOS until October and smaller item to be delivered in September. Possibly due to Lockdown so was patient, but was never informed at the time of ordering which was the company’s oversight and caused much of the issues. The items were finally delivered but sadly damaged on three separate occasions and were of very poor quality from the Evelyn oak range from Besp-oak. Director of the Fusion did contact me today with genuine apology, as it appears this was a poor batch from Besp-oak Evelyn range. As many small businesses have been caught out by home-working etc it has obviously been a very stressful and testing time. I appreciate that, he will review my case and has already put measures in place to prevent this occurring again. My advice would be that if you are ordering the Evelyn range from Besp-oak to ask that it is checked prior to it being delivered as the quality seems variable. I am sure that other ranges of products are of good quality from this company and Fusion Furniture as it seems they have other good reviews but sadly not this particular range at the time of my order. I believe this issue is now being investigated.