IAN MILLARD

IAN MILLARD

Member since Invalid Date
1
Review
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1 out of 5 stars
Average rating

Reviews by IAN MILLARD

HA

Harbour Hotels

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1 out of 5 stars

Disappointing

We’ve been loyal guests and have always appreciated the quality of our stay, but this time was different. Without any clear warning, we were hit with a parking fine because the hotel now charges guests to park, even though parking had previously been free for guests. The staff took down our car details at check-in but failed to mention the new policy, and the signs in the parking lot didn’t make it clear that guests were no longer exempt from charges. When we reached out for help, the reception staff were unhelpful and dismissive, leaving us to deal with the fine ourselves. Staying here is a rare treat that we work hard to afford, so it’s disappointing that such an important change was poorly communicated. We’re left feeling frustrated and unfairly charged. We won’t be returning.