TH
Thomas Cook Airlines
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Tale of two companies
Tale of two companies. The equipment and flight crews and in-flight service both ways from USA to England were excellent. However--that's a different company and this is what's disappointing. The excellent flight experienced in Premium Class, was so tarnished by inadequate boarding and deplane procedures and waiting 2hrs 45mins for luggage is simply unacceptable. Not to mention a ground crew that directs the plane to the wrong equipment stop-line at the gate. And you know what happens next. I truly hope Leadership leads as the flight crews waited just like the passengers--for boarding and luggage.