Economy Energy
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It makes me even angrier reading all…
It makes me even angrier reading all the bad reviews here. These people are authorised criminals. I left the apartment in which they were the electricity and gas supplier 1 year and a half ago with a credit on electricity in my favour that they never processed. After some months they started chasing me for an alleged debit of hundreds of £ I had on electricity and when I checked my EE online account the invoices and payments history had been completely removed. So I called them several times to clarify this and they could only tell me: prove that you have paid all bills! I had the payments on my statements but not the invoices to prove I had paid the right amounts. Finally, after having received another threatening email from them I called them once again and they admitted they owed me more than £200 and that they would start immediately the procedure for the refund through OVO Energy. They wrote me an email saying that they would send the notice to OVO by end of that week and that then I could call OVO to claim the money and they would refund the money to my account after three weeks max. I called OVO yesterday, more than a month after my last conversation with EE and after 30 min of waiting time I got to speak with their customer service who told me that they didn't know anything about this refund and my name was not in their system. She even asked me my bank details saying that she would clarify this and possibly proceed with the refund, but I already know that she wanted just to get rid of me asap. I wrote an email to Economy Energy and asked them to clarify...guess what? SILENCE! I once trusted the UK system. I thought that I had rights in the UK, that there was always a just resolution to this kind of issues, but I see that there are authorised scammers out there and that our rights are all but guaranteed! Congrats Economy Energy! You made it! Second scammer of the year! Second only to Bojo...