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Probably Scam avoid / Report it to 119
So my story goes like that. . . I visited UK from Cyprus and I ordered from the above company the Day 2 and Day 8 test kit. Those test samples never arrived by the time I was in UK. I requested a full refund from the company and their answers were only apologies for the delay, additionally one person answered to me with no professional skills it was like talking to a friend and not a customer, telling me that i put different dates which was not True and that he was confused with my request and that they do not give me full refund because it's cost for them to send it by courier. Courier never arrived, so what costs? I will continue my request for refund giving all the details to my bank. Also for those that don't get their tests please contact 119 and report the company to the gov.uk. They have a procedure for this.