Southwest Airlines
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I’m stuck at the Dallas Airport on a 4…
I’m stuck at the Dallas Airport on a 4 hour layover, because Southwest changed my flight without my knowledge. They said they tried to call me, “but the voicemail was full.” Okay, so they subbed a crappy flight FOR THE SAME PRICE/POINTS and I couldn’t check-in to the second leg of my flight until I got to the layover location in Dallas. Now, I will arrive SIX hours later than my initial reservation AND I was placed in C group, because of my late check in, even though, I’m a Rapid Rewards member and I spend A LOT of money on my Southwest Credit card every year and I tried to check-in 24 hours before the flight. I asked if I could get an A or B group, because of my daughters traveling with me and since it isn’t my fault for the late check in. No one wanted to help me with that, unless I wanted to pay $120 to “upgrade” to A group. Christina at the counter acted like I was lying about not being allowed to check in from my original location, Austin! I have 4 flights scheduled for next month. After that, I will probably NOT use my Southwest card and/or fly with Southwest again.