Travis Perkins
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Time wasters and poor service
Absolute shocking service and wasting time, went into store on Monday the 29th July to place the order and get them delivered for next day delivery which I was happy about it, got told it was gone first thing in morning as the driver was coming from Blackpool store as there was non left in kirkham store, no delivery showed up rang up the store got told it would be lunch time, still no show up rang up store again which then I got told it would be afternoon got a text message it would get delivered between 2:30 and 4:30 and I was on n ordered lists 7/9 checked an hour later got moved to the last delivery which didn’t even turn on time and only turned up just before 6pm which then I got told my flags aren’t even up on trailer, so all these time scheduled they told and then getting driver turning up with no flags not wasting my time but me paying my 2 of lads out of my pocket for them sat around and waiting for delivery all day costed me money, next morning gone and rang up the branch manager told them the whole situation which then got told he was gone find out and ring me back and let me know what happened an hour later never rang me back had to chase my self AGAIN which then getting told the driver done wrong orders for then telling me they will keep me update and let me know what happening which then I AGAIN i had to chase it up my self then finding out I’ve been put down as last person to get delivered even tho the day before they kept changing times, then getting told it was gone get delivered between 2 and 4 still no show up rang the branch getting told it was gone be another hour to wait, the worse customer services could experience knowing the store has messed up not even bother updating me and had to ring my self and chase them all this time and getting told different information it a beyond a joke and costing me money to pay my lads just because TRAVIS PERKINS can’t sort it out barely been getting apologies and branch manager has just been avoiding me to speak to me and not even been offered any compensation or anything will not be shopping with them anymore after 5+