TH
Thomas Cook Airlines
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Don't trust Thomas Cool
Spent a small fortune on a holiday to Florida, booked months in advance and paid for the specific seats I wanted at a cost of £200, 2 days before flying my seats are re-allocated to someone else, and if I want to choose new ones then I have to pay another £200. Excuse after excuse, the aircraft changed, it hadn't, they needed the seats for special needs passengers, they didn't. Refused to change our seats back, refused a refund. Eventually admitted it was a system fault they have know about for three years - offered money back on seat booking but no apology, no remorse just a resignation from the staff that they work for a company that sells dreams and delivers nightmares.