Sküma Water
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Had a slight issue with how the water…
Update to the review below: New Skuma coffee machine delivered as promised on the correct day as promised . Alex talked me through the set up process and now sitting with a perfect cup of coffee whilst writing this update. Really can’t fault this product or customer service. I honestly don’t think that the rep Alex ever sleeps ! Once again an honest, well deserved and unbiased 5* review . Thank you Alex Had a slight issue with how the water tank was sitting in the unit . (Yes I’m fussy how things look but this was not an issue for skuma) This was no problem as Alex asked me to package it all back up ( which was easy!) and I’m getting a new one in 2 days time and they are collecting the return one. Now……. Nowhere and I mean nowhere else in my 60 years on this planet ,have I had such amazing customer service !!!!!!’ Replied to me at 8pm on Friday evening , replied to me today Saturday at 7-20pm . All done in whatsap with typed messages and voice messages . No waiting around for emails ! The unit I am returning worked fine and the water was amazing so yes it’s a genuine unbiased and well deserved 5* review from me. This company could teach many other companies a thing or two about sales and customer service ! Alex… you are a true credit to Skuma thank you Jenny