Zoomo
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I was delivered my Zoomo Sports ebike…
I was delivered my Zoomo Sports ebike at my home on September the 15th 2021. I was told by the manager of the store(Jordan), that it was assembled straight out of a box? For something that was considered brand new? it was in substandard rough condition, arriving with scuff marks and scratches and dints on the paint work. I remember the tyres being dirty on the day of delivery and when I questioned it? I was told that it had been road tested before its delivery? that I believe, because the odometer displayed 5km, this was far from a brand-new bike, but more so a used at best case scenario. The chain continuously falls off and has been defective from day one. Furthermore, to add to my disappointment, there was brake fluid leaking from the right side brake fluid reservoirs, and the rear breaks were grinding very loudly, which were faulty. I had to take it back the next day for repairs to the Melbourne store. There was never an apology from the rude manager he just wasn’t interested. I pointed some of these issues out on the day to the delivery guy who was the store manager, but he just dismissed it and told me he was in a hurry to leave and complete other deliveries of bikes with his van? This is a $3000 bike I paid for and so far the customer service has been nasty and the condition of the bike initially has been appalling and substandard. The bike continued to be faulty and I had to repeatedly take it back for repairs. Not to mention the senior bike mechanic, had very limited, to very poor knowledge of diagnosis to repair the bike and often had to consult elsewhere for repair advice and sometimes would even deny that I had bought the bike in for repairs. I was sold a lemon! The service bookings for the bike were always cancelled and changed on very short notice with appalling excuses. Parts like mud guards were not available in stock and I had to wait months for one to arrive. Not to mention the delivery date wasn't on time and it had to be pushed back a week. Finally! after lengthy heated disputes and arguments and numerous email exchanges, I returned the bike to the store and I got a full refund of my money back. I would not recommend buying a Zoomo Sport, its heavy and a sluggish ride and it’s a complete waste of money.