auto car
View company profile →
Disappointing Service and Vehicle…
Disappointing Service and Vehicle Experience The service at AutoUnion left much to be desired. The staff were unwelcoming, with no smile or warmth, which set a negative tone for the start of our holiday. I did not receive the vehicle I had booked. The vague promise of “or similar” resulted in a minibus that felt more like a utility van with civilian seats bolted in—far from what I had expected. To add to the frustration, the fuel gauge showed only a quarter tank, despite the rental agreement specifying a half tank. Since when did a half tank become the standard, or am I missing something? I voiced my concerns, but the team showed no willingness to acknowledge the issue or offer any resolution. Their dismissive attitude made it clear that customer satisfaction wasn’t a priority. In the end, my family tried to make light of the situation by jokingly naming the vehicle “the love van,” but it was, unfortunately, a disappointing experience overall.