EZ Car Care
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Disappointing Customer support
I had a disappointing experience with EZ Car Care UK. I ordered multiple products from them, but when the package arrived, a bottle of Snow Foam had leaked during shipping, leaving all the products covered in foam. When I reached out to report the issue, I was shocked by their resolution process. They insisted that I pay for the return shipping costs before they would issue a refund for both the product and the postage which I found completely unfair given that the issue was caused by their inadequate packaging. To make matters worse, it took them a lot of time and numerous requests to even get back to me with this unsatisfactory response. The lack of prompt communication and their refusal to take proper responsibility for the issue was incredibly frustrating. Overall, my experience with EZ Car Care UK was very disappointing, and I wouldn’t recommend them based on this level of customer service.