Affinity Water
View company profile →
Affinity Water a poorly regulated disgrace
Affinity Water are a poorly regulated monopoly. In our case they took a year to dig two empty holes to try and find a leak to then gave up and pass it on to us to fix in 28 days or they would fix and charge us. Their legal department agreed the pipe passed over public land and that they would fit a stop tap outside the boundary of the property to isolate the source of the leak. But after being poorly equipped to find a pipe they gave up and left it on us without any explanation. During the year they spent not fixing a 2 litre an hour leak, thousands of gallons of clean water have been wasted. It's shocking. We were then passed to their complaints dept. which is basically a 'sorry but it's tough' dept. Marking their own homework. We realised that we weren't really customers and they are not held to account. It was so stressful and the high costs is financially devastating.