Zest Car Rental
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A real customer service
I have now used Zest on several occasions and have needed interaction with them on occasions for booking amendments and insurance refunds. They have always provided a human response and have resolved any issues very quickly. I used to buy a separate annual car hire excess insurance but this is not necessary with Zest and they still, in most cases offer the lowest rental prices. While the actual car rental companies used (Alamo, Budget etc) can be of variable quality, Zest give proactive support to ensure the customer is not disappointed. If only parcel couriers, mobile phone networks etc could provide a similar level of service !