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Energy Ombudsman
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Energy providers made admin errors, but back-billing was upheld
I feel that the ultimate decision did not follow either the letter or the spirit of the Ofgem back-billing rules. We have been made to accept a bill for over £3000 relating to a period far exceeding 12 months ago, because of administrative errors by two energy providers. We have been held at fault because we did not notice the administrative errors (by the energy providers) and take action to correct them. The two energy providers have not been held at fault for their administrative errors.