Apollo Hotels
Read all reviews for Apollo Hotels →
Lumpy uncomfortable bed - Apollo Hotel Basingstoke
We stayed in room 309 on 4 July 19 last week. On getting settled at approximately 11.30 pm we noticed that the bed was not at all comfortable in fact like lying on a 'bag of potatoes'. I could not believe this in such a quality looking hotel. By 2pm I could not stand it at all as we were both uncomfortable and obviously this was going to be one hell of a night. I rang the reception and was offered the keys to room 133 (A young lad brought the key to our room ). On entering the room with the key I was shocked to realise that the room was occupied and I could see suitcases on the floor and a man's foot hanging from the bed. A lady shouted "WHAT THE!", I made a hasty retreat and hoped I would not be followed and assaulted and went back to the reception and informed the young man on the reception - that the room was occupied and told him to check the computer whereupon he said it was not showing occupied and gave me another set of keys to 204, a suite ( the bed was very comfortable but I still found after all that had happened I could not settle). This was 3am in the morning and by this time I was quite traumatised. I rang the reception the following morning and Ewa, the under Manager, came to the room to check the bed in 309 as I wanted this confirmed. She said she would have the mattress changed as she agreed that it was very lumpy to sleep in. She offered me 25% off our payment but I requested a full refund under the circumstances. She gave me the Operations Manager's card Mr Scott Crossley, apologised and explained that she would not be happy with 25% and that he could give the full refund. She also said she would email Mr Crossley and send a copy of the email to me which I have not had to date. I gave the opportunity to sort this miserable situation out as when I booked the room I did not sign up to be put: 1. In a bed not fit to sleep in 2. Go to another room with a key to find it occupied and feel threatened. 3. Have no sleep as a consequence and have to travel 5 hours the following day. I emailed and requested that Mr Crossley speak with Ewa and get back to me but I have had no correspondence to date. Avoid this hotel - all front.