Energy Ombudsman
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Frustrating waste of time
The Ombudsman is paid by the energy companies and seems to protect them rather than us poor pensioners and consumers. Its proposed compensation to us was only half of what we eventually got by pursuing the supplier directly. I was told our appeal would be referred to a more senior examiner, but that turned out to be untrue. The original case handler rejected the appeal out-of-hand without responding to any of the points I had made. The Ombudsman's online platform is clunky and inflexible. If you want to appeal, it gives only three options; and if you select option 3 it says you can't use this option! Presumably the energy companies have teams of people who spend their time cosying up to the Ombudsman and know how to play the game, We consumers who (hopefully) deal with the Ombudsman only once have a built-in disadvantage. I was shocked to see the Ombudsman has nearly as many adverse Trust Pilot reviews as positive ones. Is that how consumer protection works in this country? vv It would be nice if their reply addressed the points I made, rather than cut-and-pasting their standard response.