Bastion Hotels
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Fraudulent Charges and Poor Experience at Bastion Hotel Amsterdam Amstel
Booking ID: 1501758168. We stayed at Bastion Hotel Amsterdam Amstel, booking two rooms through Agoda. Both rooms were clearly listed as all-inclusive with no extra fees. However, the hotel charged us an additional €97 for one room, claiming Agoda provided incorrect information and calling them a fraud. If the hotel believes Agoda is fraudulent, why continue working with them? Also, why was only one room charged the extra €97 when both were booked under the same conditions? €97 on top of the €320 we already paid is unreasonable and feels like a scam. This experience was frustrating and unacceptable. We trusted the hotel to honor the booking terms but were instead met with unexpected charges and blame-shifting to Agoda. Avoid this hotel unless you want to deal with surprise fees and poor customer service.