Professional Training
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Donna Smith was an excellent speaker
Donna Smith was our speaker and she was friendly, organised and knowledgeable on what she was talking to us about, which was Client Care. She managed us using a little bell, which she made fun of and put everyone at ease, but it kept her in control of all the discussions. Whilst the topic for her session was Client Care and it was focused on lawyers, she quickly saw that there were a number of support staff (administrative and IT) and tapered what she had asked to fit people's different lines of work, so that we could fully take part in the discussions. She asked for feedback from each table equally and listened to everyone's points of view and gave useful insights to us that we could consider and take away with us to help us improve our client care services. I would recommend Donna and like to have her speak to us again.