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Energy Ombudsman
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Smoke screen to delude the consumer
More a formality quango to deluded the consumer into believing there is someone looking after their interest. They are financed by energy companies so they can show they operate n fair and professional manners, which is again a smoke screen. In my case it took ombudsman 5 months to get the energy company to implement the decision made by them after it had taken the energy company SP a year to handle the complaint. They just go through motions of sending messages without a follow up. I am afraid there is no other organisation as the energy regulator and citizen advice/consumer protection service is not interested in the ineffectiveness of the ombudsman service.