Mike Biddle

May 18, 2025

Catastrophic Infrastructure issues & 19 months of excuses!

Entire datacenter has been down NUMEROUS times over 19-month period 2023-2025! I finally moved to another provider after realizing it was one excuse after another! Signed up in 10/18/2023. 10/23/2023 Discovered the entire IP block we were on was blacklisted by UCEPROTECTL3 for spam on the DediOutlet network. 10/29/2023 They had a layer 7 DDoS attack preventing us from accessing the portal. 02/28/2024- Our server was unexpectedly offline & the excuse was they physically moved it by accident to a new rack. 03/01/2024 Server abruptly lost power twice during a wind storm and APC failure in datacenter and corrupted files. 03/14/2024 Server kept shutting down repeatedly. Response was I was an "unlucky customer" and the breaker to the rack you are in was apparently bad and fried tonight. 04/17/2024 Server abruptly lost power, no backup power again and excuse was the UPS did not work again. They said due to this most recent incident, we have decided to replace the UPS to ensure a halt of these issues. I have located and purchased one and it will be on its way soon. This is unfortunate and extremely expensive set-back, but it should solve all further power issues once it is installed. 04/30/2024 Window reported another power failure Microsoft-Windows-Kernel-Power System 05/28/2024- The datacenter lost all connectivity for 11 Hours due to a fiber Unite Private Fiber cut. Was told "We will have another connection that doesn't run under the bridge this time to ensure this does not occur again." 06/04/2024 had upload speeds of 0.24/MBps on server. 06/23/2024- Server lost power again twice corrupting more files. Response "This forced me to purchase and install a new UPS, with new batteries and all. The new UPS is installed and ready to go once the batteries arrive. Once that happens, there should be no risk of momentary and abrupt power outages. The installation of this device is to ensure power availability 24/7/365." 07/22/2024 RDNS stopped working and had to be reported to fix. 07/22/2024 UPS was finally repaired to address long time power issues! 03/24/2025- 7:30am Another "FiberCut" and no connectivity! Server was down 14 hours! They were supposed to already have another fiber line to prevent this but said in the ticket they didn't do it because they had to buy the APC! 05/07/2025 Server was down again all day due to "a supervisor line card in our core router." They also responded to me confronting them about not getting the second fiber line for redunancy they had promised a year ago and said: I recall you bringing up the plan to get a diverse route after last year's incident. You are absolutely correct, and that was the plan, however sudden issues with our UPS put that on the back burner due to the financial constraints the new UPS incurred. After the last incident, it has been brought to the front burner and a diverse route is being worked on now. We are waiting on permitting and approval from the city, and then they will start running the lines. There's no ETA yet, Unless you are piddling around, this is not a viable or reliable source for server co-location.