Energy Ombudsman
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Stress free and easy resolution after months of frustration with British Gas
I had been trying since April to to resolve issues with British Gas with months and month of nothing being done on their end and promised calls never being returned and no one properly dealing with my complaints. I made my complaint about British Gas to the ombudsman in December and then I was allocated a case manager Joanne who called me to talk through everything that she would be doing to help and she was extremely helpful and kept me updated on all the steps that would happen. She explained everything and answered any questions I had thoroughly. After months and months of stress and frustration trying to deal with my supplier, Joanne helped and made the process of getting a resolution much more quick, easy and stress free.