Towergate Insurance
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One of my properties was up for…
One of my properties was up for automatic renewal. We always pay the complete amount in one payment. This time the so called auto renewal put me on to a credit agreement paying monthly. I haven’t signed the agreement as I want I want to pay in full. Have spoken to three different members of staff who can’t tell me which property it relates to or whether I am actually insured at the moment. I have been fobbed off with “can’t access your details at the moment, someone will call you back latter”, “you’ll receive an email in the next 24 hours”, “have you checked your junk mail”. etc etc. basically just lies. Truly appalling service.