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More advice of taking action
We need to stop these scammers so the more people that complain, the bigger our chance to recover our money! On top of all the useful tips some people have already offered here, here's what Citizens Advice told me to do: find their postal address, send them a letter (better with a track & sign for service or any service requesting their signature upon delivery), claim a full refund for breaching their contract (state reasons), request to know what their complaint process is and demand a reply within 7-14 days. The actual name of the company is THEAPPCOMPANY LTD and their postal address is 20-22 WENLOCK ROAD, ENGLAND, LONDON, N1 7GU. If you send them a letter, please keep a copy for your own records. We should all fight to get our money back from these scammers!