RightGear Motorcycles Limited
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I tried, I really did. Poor service. Busy not a good enough excuse.
I tried, I really did, to get my Lexmoto Viper looked at here. I've had 4 days wasted trying to get them to collect my bike. More than happy to pay for it, every day I called, twice promised a call back to arrange, chased for 4 days and kept being told different days to collect, morning this, afternoon that. I get that it's busy, but that's no excuse for poor service over so many days. My advice, stay clear of here, as the owner "Graham" immediately had an attitude when I dared to comment I had been trying to get my bike worked on here and wasn't getting anywhere. It shouldn't be this hard guys. Why not just arrange a date/time later in the week if you are busy, rather than saying we will try tomorrow morning, oh yeah sorry we will try tomorrow afternoon. I would happily have paid for your time. Poor service. I own a business, I get its difficult in a pandemic. But your customer service need to improve. Have also passed my comments on to lexmoto directly. EDIT : in response to their response, I’m not trying to be rude or expect anything more than the normal. They should have informed me of what to expect rather than saying each day they could collect. I waited in twice assuming they were coming and rearranged work.