Staysure Travel Insurance
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CARE. BE CAREFUL ON LINE READ REVIEW
I booked insurance originally for Greece last year not realising I took out an annual policy I received a renewal reminder for the policy after a year so I realised it must of been for a year. I realised though the policy didn’t cover me for Greece when this had been my only destination. I contacted staysure as I had made multiple trips since what I thought was a single trip policy paying for a separate policy with them when I visited Denmark in February. I spoke to a customer service advisor on Tuesday to advise them of this saying that if I had an annual policy why have they allowed me to purchase another one to cover me for a trip already covered and also the shock finding out tgat I have been travelling to a country on a policy that won’t have covered me. Tge agent 109% agreed with me finding this wrong with them advising me I would receive a call. I never received this. I rang 2 days later chasing this as I then recieved a notification saying my annual policy had been renewed????? What a policy that I can’t use for Greece as it advised me and I go to Greece a lot of times through the year. The agent gave me the new trick cop out in our world of technology advising me that because I used the internet they wouldn’t be able to stop me purchasing another policy and wouldn’t warn me if I had a policy still in force despite it not been valid even when I entered Greece. They made it clear that speaking to arrange the policy is separate to you going on line so there are different rules for speaking to a person than using the on line facility. Guess what somebody else is ringing me back. I have paid 12 months for a policy I can’t use and perish the thought if I’d if been ill on my trips that weren’t covered when the destination had been entered