Sküma Water
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A nice product (when it is working) but need to improve its customer service
Update from my previous review. After sharing the review on trustpilot about poor customer service, skuma reached out to me and offered a much better customer service. I am happy with the 2nd machine after testing it for a month. No more bottle water and water taste fine comparing to other bottle water ! A bit downside is that there is ~800 ml of waste water for every ~2000 ml of drinking water. Also, the skuma hot water is not as hot as the hot water from adjustable temperature kettle (e.g. 85 deg from skuma is between 60-70 deg from kettle and max. temperature of skuma is between 70-80 deg from kettle). But with skuma there is no waiting time for hot water. Overall, 3 stars for me (taking out 1 star due to poor customer service & defect 1st machine, and 1 start due to waste water and hot water downsides). I had to return the 1st machine because it could not provide more than 300 ml of water at once. I got the 2nd machine in a week after reporting the problem and had a little problem again with the machine. No water from the refill tank could enter the filter as its valve stuck. This time skuma helped me immediately after reporting the issue. I was told that it could happen if the package was not handle properly but I could easily move the valve back. It seems to be quite a well-known issue to skuma. ########################################### Apart from delay delivery (5 days instead of 1-2 day delivery), I also got a problem with missing a boost cap. Tried to contact their customer service via email and whatsApp and finally got a response after chasing them for a week. It has been 2 weeks since I ordered, and I still couldn't use the filter. ###########################################