Economy Energy
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AVOID-EVEN IGNORE THE OMBUDSMAN
All was OK until I left. They contacted me and said I needed to pay approx £240 ( why they couldn't have adjusted y direct debit I do Not know). I paid them. They. Then phoned me to say they had taken the wrong amount. I paid this. They then continued to send me demands and telephone me. Whenever I spoke to them they confirmed that the account was paid (in fact it was overpaid). They still continued to send demands threatening debt collectors and phoning me when they would again agree that it was paid. Eventually I had enough and threatened them with legal action for harassment, They then sent me an email confirming that I had paid in full ........and then the following day sent me another demand. I complained to the ombudsman who found completely in my favour. He made a few awards including a financial one and that they should refund the overpayment. The company then had 28 days to complete all the remedies. Any sane company would want to protect their reputation. As it stands at the moment, the company have shown their utter contempt for both me and the ombudsman as the 28 days have elapsed and not one of the remedies has been implemented. AVOID AVOID AVOID!!!!!! They are not worth the hassle.