TR
Travelocity
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I booked a car rental through them
I booked a car rental through them. I showed up to pick up the car 30 mins before the pick up time and there was no Routes located in the Krakow airport. I called Travelocity and let them know so they tried calling them without any success. I asked for a refund but they said Routes did not want to refund my money. I ended up calling Routes and they claimed they only get credit when the car is picked up. It’s a complete scam. I don’t know how Travelocity still exists after reading all these complaints. I called my credit card company to stop the payment to them. Hopefully it all goes well.