DASH Water
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Signed me up for a subscription I never wanted then charged me nearly £200 and refused to cancel the order.
I purchased once from this company, then they signed me up for a subscription I never agreed to and knew nothing about. This morning at 05:00 I got an email saying my "subscription order" was confirmed. An order I never placed, wanted or could afford. I emailed back within minutes asking to cancel this order as I didn't knowingly set up a subscription and could not afford this payment. They didn't reply until 09:30 telling me it had already been sent and basically I just have to deal with it. Extremely unhelpful and unsympathetic, completely ignored the fact I said I cannot afford it and that the order was a mistake (THEIR mistake). I replied saying that's unacceptable and again, that I cannot afford it, and never received a reply back. Funnily enough, I didn't receive the "dispatched" email until 3 hours after they told me it had been dispatched. It also says it takes 2-5 days for delivery so I don't believe for a second that the order can't be returned to them or cancelled in all that time. Yet, my card has already been charged when I haven't even received the product. I am going to have to do a chargeback through my bank if customer service don't sort this mess out. It's extremely malicious of this company to send out a confirmation email at such an unsociable hour and then not respond until it has *conveniently* "left the warehouse". Avoid buying from this company if you don't want them to rip nearly £200 from your bank account without so much as a "sorry about this mistake, we'll sort it out". Completely unacceptable way to do business.