EC
Economy Energy
View company profile →
Incompetent and useless
I switched to Economy Energy in 2017. They used the wrong meter number and so I paid both electricity to my existing supplier and to Economy Energy in relation to some other property for a while. I contacted them, and they realised their mistake, but gave me no refund. They then set up my electricity separately (not duel fuel) from gas. During 2018 I have been trying to get a refund for the payments. I raised a formal complaint in July 2018, and again in September 2018 - they have got as far as saying a they will process a fast track refund, but haven't. The customer complaints department is incompetent and useless, as is the company. Do not use this company.