Planet Fitness
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Planet fitness makes it difficult to cancel your membership on purpose
Any company that makes it hard to cancel a membership or subscription deserves one star or if you can, zero stars. And I suggest anybody who experiences difficulty when unsubscribing or discontinuing a service, should also give the company one star. Because there is absolutely zero reason for a company to make it difficult for a client to canceller membership. Planet fitness makes it super annoying to cancel the membership. And because of this, I will never sign up to them ever again. I don't care how cheap or inexpensive it is, I will never give them my business ever again. I enjoyed my time at the gym, I enjoyed the locations that I went to, but when it came time to cancel my membership because I had moved out of the city and nowhere near a planet fitness, that's when the headache began. I thought I would just simply call up, and say hey please cancel my membership as I have moved and I cannot use it even if I wanted to. Nope. They told me I had to call the specific gym that I signed up to. Annoyance number one. Annoyance number two, is when you go online you can't even cancel it on your own. Annoyance number three is when I called the gym and told them that I had moved far away from any planet fitness, and then I would need my membership to be canceled, he said you'll have to email the company at this email and tell them your situation. So obviously this is super annoying and a huge waste of my time, and so I did it. I sent an email and said please cancel my membership as I have moved and there is no way that I can continue on using a membership that I am paying for even if I wanted to. Weeks later, that guy eventually comes back to me and says that I have to fill out a form with all this information and then email it back in with a signature. By this time I was livid. And because of this whole entire unnecessary process, I will never give them my money ever again. And I suggest anyone who is thinking about planet fitness to not sign up with them because of this. Because imagine you're busy, and you think that you're just going to cancel your membership with a simple phone call. But by the time your membership actually gets canceled, you've probably been billed however many more times. And imagine they do this to people all across the country, how criminal is that. It's absolute disrespect for people. And for a gym that talks about inclusivity and that everyone is welcome, and we respect all people, no you don't because if this is the process that you put your members through when they want to cancel or they have no choice but to cancel, you are absolute criminals. You do this intentionally so you can steal more money from members. An extra payment or two doesn't add up to much but when you have thousands of members all across Canada, and you're doing this predatory behavior, it adds up to your bottom line. So I suggest anybody thinking about signing up to planet fitness to not do so. Until they change this. You should be able to go online go under your membership and simply press a button to cancel. Because if that were the case, I would probably sign back up to planet fitness again when I could.